WWW-24 Outage – 20 January

Windows server WWW-24 was inaccessible for about one hour between 11:00 and 12:00 GMT.

Update 11:20 GMT
Our remote reboot attempt failed. We have contacted the data centre for assistance. We expect to have the server back online within 15 minutes.

Update 11:49 GTM
The issue has been escalated to higher level support at the data centre. We are hopeful to be back shortly.

Update 11:59 GMT
The server is back online and all services are running normal. We apologise for the inconvenience.

Update 12:55 GMT
Date centre has confirmed that they are performing an emergency upgrade on the hosting node where this server resides. For the next hour or two access to the server may be a bit slow. Further outages are possible though unlikely.

Update 13:50 GMT
The updates have been completed. All systems are back to normal.