Server W-29 failure – 11 December

All services are back to normal after server W-29 in Dallas data centre suffered a catastrophic filesystem failure on 11 December. Client website and email were affected for up to two days.

Thank you everyone for your patience during this disruption in service. If you are missing any website or email content, please reach out to us at


7 Responses

  1. Chris Reeler
    Chris Reeler 11 December 2023 at 04:04 |

    Thanks for the feedback, Stephen. Any idea timelines for restoring the data and recovery ETA?

  2. Johann
    Johann 11 December 2023 at 05:12 |

    Thanks for the update take it all my system are on this one..
    Any ETA?

  3. Chris Reeler
    Chris Reeler 11 December 2023 at 08:56 |

    Thanks for the updates, Stephen. Understand this happens and that the team is doing all they can watching data transfer as fast as bits and bytes can ….

  4. Chris Reeler
    Chris Reeler 11 December 2023 at 17:08 |

    Those clients that have been restored state they only have email up to Saturday. Is email after Saturday lost forever? Or as they being held elsewhere and will be pulled down once the restore is finished? Or is the backup only a Saturday backup??

  5. Benjamin
    Benjamin 12 December 2023 at 12:08 |

    Do we have an update on the progress for the “single archive per account ” backup?

    I do not see 50% of my domains on CPanel. I assume this is noting to be concerned about?

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