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22Aug2017

Server WWW-27 Problems- 22 Augustus

By on 22 August 2017
Server WWW-27 Problems- 22 Augustus

Linux server WWW-27 found itself under very heavy load this morning. We rebooted the server to resolve the issue. All services were back to normal by 07:30 GMT. We apologise for the inconvenience.

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17Jul2017

Server WWW-29 Unavailable – 17 July

By on 17 July 2017
Server WWW-29 Unavailable - 17 July

Server WWW-29 in Dallas was unavailable for about an hour this morning due to a network problem.

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26Jun2017

Security Updates and Reboots – June 26

By on 26 June 2017

We will install Linux kernel updates to patch a vulnerability with the Apache web server today. The update will require a reboot of each server and hence a couple of minutes of downtime.

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26Jun2017

Server WWW-29 Slowness – 26 June

By on 26 June 2017
Server WWW-29 Slowness - 26 June

We are seeing slow high loading websites caused by slow connections to the MySQL server. Our attempts to gracefully recover from the problem have failed, and we are rebooting the server.

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20Jun2017

Incomplete invoices – 20 June

By on 20 June 2017

Several invoices that we issued on 16 June were mysteriously missing line items. The issue seems to have occurred mostly with invoices that contained line items for promotional discounts. We have now re-sent the affected invoices — same amount, just with the relevant details.

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