Outgoing email classified as spam

Our servers not only scan incoming email for spam, but also outgoing email. You may be asking why? If our servers transmit spam, then our reputation as legitimate email source takes a knock. We therefore want to mitigate the risk of sending spam.

There are a couple common scenarios of spam being sent through our servers:
  • Forwarding: Many users like forwarding email somewhere, e.g. to their Gmail. If our server receives suspicious email messages and forwards then to Gmail, it does not take long before the Gmail servers suspends all messages coming from our server.
  • Automatic responses: Users often have autoresponders, e.g. vacation messages or simply contact acknowledgements. Trouble with this is that the autoresponders reply to spam as well. Spammer usually use spoofed email addresses, meaning the automatic responses (containing spam) go to innocent third parties.
  • Compromised mailboxes: Sometimes a user's mailbox gets compromised, e.g. virus on their computer or using a weak password. Spammers love opportunities like this to use someone's login to send junk email.
So, there is good reason for scanning outgoing email for spam. But what if your perfectly legitimate email gets tagged as spam? Chances are you are doing one or more of the following:
  • Port 25: Your message may contain language that is common in spam. To get a rough indication of how SpamAssassin views you email, send the message to check-auth@verifier.port25.com. The fine folks at Port 25 has a service that will scan your email for various good attributes like SPF and DKIM records, and also perform a rudimentary scan with SpamAssassin. You will receive an email response back with the analysis results; see what the SpamAssassin results say, and also (if relevant) whether your message in not in compliance with your domain's SPF or DKIM records. More about the Port 25 authentication checking service at https://www.port25.com/authentication-checker.
  • URIBL blacklist: If you email message contains links to third-party websites, then those links may be considered suspicious. Our service use the URIBL service to sniff out web links that are trending in spam. The Port 25 check above will show a zero score for the URIBL due to the way that service is configured; our servers will however trigger for bad URLs. To perform a manual blacklist check, use the lookup function at http://uribl.com/about.shtml.
If these tests do not shed enough light on why your message is classified as spam, then please contact us for assistance.
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Fixing problems sending or receiving email

If ever you run into a situation where your email has stopped working, the steps below should...

Cleaning up a full mailbox with Webmail

If you want to clean up your mailbox (e.g. your mailbox has become for) follow the procedure...

"Invalid HELO name" error when sending email

The "invalid HELO name" error typically occur when SMTP authentication is not enabled. Our mail...

Preventing email spoofing

Email address forgery is a big problem – spammers send email using addresses at your domain....

Invalid server certificate error

When your computer or mobile device attempts to access your mailbox with a secure connection, a...