Email account configuration in Microsoft Outlook

You can access your mailbox using any POP3 or IMAP compatible email client. This includes all versions of Microsoft Outlook, Outlook Express and Windows Live Mail.

To send and receive email using Microsoft Outlook, use the following settings (replace "mydomain.com" with your actual domain name):

  • Incoming (POP3/IMAP) mail server: mail.mydomain.com
  • Outgoing (SMTP) mail server: mail.mydomain.com (You can also use your ISP's SMTP server; check with your ISP for details.)
  • Username: your email address, e.g. myname@mydomain.com
  • Password: the password you assigned to your mailbox in cPanel
  • SMTP authentication: Set Outlook to log on when sending email, and use the same username and password as for receiving email. This setting is available when clicking More Settings and then opening the Outgoing Server tab.
  • SMTP port: Some ISPs (e.g. iBurst, M-Web, Shaw, Telus and others) block their subscribers from using third-party SMTP services on the default SMTP port 25. If you are affected by such a block, change the SMTP email sending port from the default port 25 to port 587. To access this setting, click More Settings and then open the Advanced tab.

Troubleshooting

If you experience problems sending or receiving email, we recommend you check access to your mailbox using WebMail. You may be using an incorrect username or password:

  • URL: http://webmail.yourdomains.com
  • Username: same as above, i.e. your email address such as you@yourdomain.com
  • Password: same as above, i.e. the password you assigned to your mailbox in cPanel

Once logged in to WebMail, pick one of the email applications. (The applications differ in functionality and complexity—our favourite is RoundCube.)

More troubleshooting tips.

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