Changing or recovering your Mailbox password

To change your mailbox password:

Method 1:
  • Log in to Webmail at (replace with your actual domain name) with your email address and password.
  • Select an email client (e.g. RoundCube) if it is not set to auto-load.
  • At the top right, click the drop-down at your email address and select Password & Security.
  • Follow the prompts to enter your new password.
Method 2:
  • Log in to cPanel at (replace with your actual domain name).
  • In the Email section, click to Email Accounts to display a list of mailboxes.
  • For the mailbox in question, click Password.
  • Follow the prompts to enter a new password.
To recover a lost mailbox password:

For security reasons, you cannot recover a mailbox password. Instead, use method 2 above to set a new password. If you do not know your cPanel password (in method 2), then you should first set a new passwords for cPanel.

  • mailbox, password
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